Registration Information & Policies
Our trip and class descriptions give details as to what your experience may entail, but these descriptions can never be all-inclusive. If you still have have questions please contact us. We are happy to help.
All of our offerings include inherent risks, and we see this as a good thing! Without risk we cannot grow nor would anything be much fun, however you must be willing to acknowledge that you are taking risks in order to join us on a trip or class.
Before a program begins, all participants are required to read, understand, and sign our Acknowledgment Of Risk Form to signify that you are choosing to accept risk as part of the experience. You can view and sign this form here.
Participants must be willing and able to follow the instructions given by our staff. It is also important to work together as a group. The better you work as a team, the more enjoyable the experience you will have. You may not know the other people in your group at the start, but you are all here for the same reasons; to learn, relax, be challenged, and have fun.
You may be asked to lift, carry, hike, pull, paddle, and otherwise exert yourself physically during your time with us. It is your choice whether to take part in any of the activities presented. You should inform your instructor/guide if you feel uncomfortable with any of the tasks we are doing. We strongly suggest that you consult your health professional prior to registering and contact us with any concerns you may have.
Policies Regarding Minors
A parent or guardian must be present at all times when including a minor within our programs. You are responsible for their behavior and well-being. See details.
What Happens If?
Medical Emergencies - Be sure your personal insurance is adequate to cover expenses caused by accidents in sometimes remote locations. Our staff are trained to administer first aid, however Lost Creek Adventures LLC cannot assume liability regarding costs of providing medical care or emergency evacuations. If your health insurance does not cover these events and evacuation services, travelers insurance can be a way to handle this gap in coverage.
Weather Concerns - We are often asked what happens if the weather is "bad". Paddling trips will usually still go if it's raining. We cancel if there is hazardous weather. The grey area is when it is safe to get on the water but it's too windy to go to our primary advertised location. In this case we reserve the right to choose an alternate location for your paddling trip. We do our best to give you a good trip regardless of location, but be advised that this rule holds true for any of our trips and classes.
Payment, Cancellation & Refund policies
Read our policies. Like purchasing plane tickets, booking a trip with us requires that you accept limitations on when you can change or cancel. Changes to travel plans can be costly. If you are worried, you may want to consider purchasing Travel Insurance.
Group & Family Trip Organizers
If you are in charge of a group you must be sure to communicate the specifics of the program and these policies to all group members.
Pricing Specials & Discounts
We will match or beat any competitors price on an equivalent paddling tour or retail item. Doesn't hurt to ask!
If you have a group of 6 or more you get a discount! Read more.
We offer specials throughout the year on trips, classes, and gift certificates. Sign up for our newsletter to get in on these offers.
Check out our online store for current deals on gift certificates and other sales.
We set aside money from sales to put towards scholarships. Check out our current offerings.